Frequently Asked Questions
Everything you need to know about your Casulo tech experience.
What is the standard shipping time for electronics?
We offer expedited shipping on all orders. Typically, domestic deliveries arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs.
Do your products come with a manufacturer warranty?
Yes, every electronic device purchased through Casulo includes a standard 12-month manufacturer warranty. Extended protection plans are also available at checkout for added peace of mind.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to opened electronics.
How can I track my order status?
Once your order is processed, you will receive an email with a unique tracking number and a link to our real-time tracking portal to monitor your shipment's progress.
Are your products certified for safety and quality?
Absolutely. All electronics sold by Casulo are CE and FCC certified, ensuring they meet rigorous safety, health, and environmental protection standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options like Klarna and Affirm for larger tech purchases.